TERMS OF SERVICE
By ordering any services from Costa Blanca Property Videos, you agree to the following Terms of Service as stated.
These terms are subject to change without notice.
All scheduled services require the client to provide a 24 hours notice of cancellation or reschedule before the scheduled appointment. Costa Blanca Property Videos reserves the right to charge a €50 fee for all cancellations or reschedules made less than 24 hours before appointment time.
Unable to Start Services
The client and/or realtor are solely responsible for the preparation and condition of the property where the services are to be performed. If the Costa Blanca Property Videos Photographer on site determines that the site is not properly prepared; can not access the property; or that additional preparation of the property will delay the photographer, Pinnacle Real Estate Marketing reserves the right to cancel the appointment and charge a €50 cancellation / reschedule fee.
It is our policy that our photographer not stage or move anything on the property, however our photographer will at their own discretion, adjust minor items such as window coverings, pillows, turn lights on, turn fans off as deemed necessary to better capture the scene and move small items that may be distracting in the photo. The Realtor and/or property owner needs to walk through the entire property to ensure it is ready for our services. This would include ensuring all lights are on and ceiling fans are off. Please review our Property Preparation Checklist to help with the preparation of the property before our photographer arrives.
Photographer will do their best to ensure that all significant aspects of the property are photographed unless the condition of the aspect has a negative impact on the property. This shall be left up to the photographer's discretion, unless specific aspect(s) of the property are specifically requested by the agent or the property owner.Once the services have been performed for a property the services can not longer be cancelled.
Once the services have been completed on a property, the services may not be canceled. The photographer will not retouch images to disguise any known defects and/or physical structures such as cracks in wall or driveways, power lines, etc.
The property owner shall ensure there are no hazards to the photographer's safety. The property owner should supervise pets and ensure they are out of the camera's view. Photographer may recommend the pet be taken to a different location so the services can be completed.
Costa Blanca Property Videos will provide the client with the highest quality of service and images possible. However, the quality is limited to the subject being photographed. If a Realtor or Property Owners does not properly stage the property it will result in poor quality photography.
Our services are scheduled for a specific amount of time and already include additional time to account for possible issues. An extreme overrun of this amount of time may incur an hourly fee of €75/hour if determined to not be the fault of Costa Blanca Property Videos.
Costa Blanca Property Videos is not liable for any service interruption or cancellation due to weather of Force Majeure.
If the weather threatens to prevent the services, it is the client's decision to continue or reschedule. If rain is already present, our photographer can perform all of the services inside and reschedule to return and perform the services outside. Otherwise all of the services can be rescheduled to another available time. (No reschedule fees will be assessed based on weather.)
Costa Blanca Property Videos shall notify clients of a late arrival. Although we plan to be on time to every appointment there are occasions where this is excessive traffic, weather or other factors that could cause a delay. We will make every effort to ensure we arrive at our scheduled time.
Costa Blanca Property Videos is not liable for the failure of income of any services we provide.
Online Availability of Product
Costa Blanca Property Videos utilizes third party services for some of our services. Although we have chosen vendors with a high reliability, routine maintenance and server outages are beyond our control. We assume no responsibility for these outages although we will work to resolve the issues as quickly as possible.
Alterations of final products produced from our services
No alterations are approved to be made of any product that is produced based on the services we provide. No use of Photoshop or other editing programs is permitted on any product by client, property owner, realtor or any other person.
Any service requested outside of the planned service may incur a fee. This includes additional time on site.
Product Turn Around
Costa Blanca Property Videos guarantees a 24 - 48 hour turnaround on the final product from the time the photographer leaves the property. Delivery time could be extended based on a third party delay. i.e. 3D Virtual Tour process or Floor Plan Creation.
We will do everything within our control to ensure you receive your finished product on time. As times this requires cooperation and information from the client in a timely manner. We assume no responsibility for delay of final product due to client delays.
Costa Blanca Property Videos operates on a fee for service basis, all monies owed are payable upon scheduling of the services. We accept online credit and debit payments & Cash. You will receive an emailed invoice.
We provide services in the North Costa Blanca with no additional travel fees. Areas outside may be subject to an additional travel fee.
Costa Blanca Property Videosg retains the copyright for all final services. Costa Blanca Property Videos reserves the right to use products produced from our services for promotion of our services on our website, Facebook, Google+, etc.
Client Final Product Rights
Whomever has paid for our services has permission to use the products produced from our services on any electronic or printed form of advertisement for the promotion and sale of this property. Our final products can not be altered after they are received. Our final products can not be sold to another Realtor, future homeowner or anyone else. They can not be used again by another Realtor who takes over an expired or withdrawn listing. If someone including another Realtor would like to use our final product they need to contact us for instructions and payment. Without our approval and payment will result in a copyright infringement / violation. They will be asked to remove our final product from any electronic or printed form and be sent an invoice for damages incurred. Continued use and failure to stop will result in legal action.
If you do not fully understand or have questions about our terms or service feel free to contact us via telephone at 648851898 or via email at firstname.lastname@example.org